At Elogold Scents & Beauty, we are committed to providing you with high-quality beauty and self-care products. However, if you are not completely satisfied with your purchase, we offer a straightforward refund policy as outlined below:

1. Eligibility for Refunds

• Refunds or exchanges are accepted only for damaged, defective, or incorrect items.

• The request must be made within 3 days of receiving the item.

• Items must be unused, unopened, and in their original packaging.

2. Non-Refundable Items

• Products that have been opened, used, or tampered with.

• Items returned without proof of purchase.

• Custom orders or personalized products.

3. Return Process

To request a return or refund:

• Contact our support team via WhatsApp or Instagram within 3 days of delivery.

• Include your order number, a clear photo/video of the product, and a description of the issue.

• If approved, you may be asked to return the item to our address at your expense.

4. Refund Timeline

• Refunds are processed within 5–7 business days after we receive and inspect the returned item.

• Refunds will be made via the original payment method or store credit, depending on your preference.

5. Exchanges

• We may replace defective or damaged items with the same product or provide a store credit of equal value.